Quietly Mental Health Private Limited (CIN U87200UP2026PTC244038)
Registered office: Unit 603-604, Tower B, Bhutani AlphaThum, Gautam Buddha Nagar, Uttar Pradesh 201305
Last updated: 29 August 2026
This Privacy Policy describes how Quietly Mental Health Private Limited ("Quietly", "Company", "we", "our", "us") collects, uses, stores, processes, discloses, shares, and protects information when you access or use our website, mobile applications, AI emotional-support tools, peer-support services, therapist marketplace, teletherapy services, educational resources, and related services (collectively, the "Platform"), across every surface Quietly operates — the consumer app, the provider/practitioner app, and the internal workspace.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of information as described herein. This policy is designed to comply with applicable Indian law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and the Mental Healthcare Act, 2017 where applicable to services rendered through independent practitioners.
Contents: 1. Important notice regarding mental health services · 2. Information we collect · 3. How we use your information · 4. AI assistant ("Ira") disclosure · 5. User-controlled data sharing · 6. Peer support services · 7. Therapist services · 8. Crisis, safety, and emergency disclosures · 9. Legal basis for processing · 10. Consent management and your rights · 11. Cookies and tracking · 12. Analytics, research, and improvement · 13. Third-party service providers · 14. International data transfers · 15. Data retention · 16. Data security · 17. Children and minors · 18. Account deletion · 19. Business transfers · 20. Changes to this policy · 21. Contact us · 22. Governing law
Quietly provides a technology platform offering (a) AI-powered emotional support ("Ira"), (b) peer support services, (c) professional mental health services delivered by independent practitioners, and (d) educational and wellness resources. AI, peer support, and wellness content are for informational and emotional support only. They are not medical advice, diagnosis, or a substitute for professional healthcare, and they do not establish a doctor-patient relationship.
Emergency warning: the Platform is not for emergency intervention, crisis response, or urgent medical care. If you are experiencing suicidal thoughts, a risk of self-harm, or any psychiatric or medical emergency, contact local emergency services or one of the numbers below immediately. Professional services provided by independent practitioners are subject to their own separate terms and professional ethics.
We collect personal data solely to provide, improve, secure, and administer the Platform:
You can use Quietly anonymously, with no name, email, or phone number required. An anonymous username-and-password account is available as a first-class option, not a lesser one.
Personal data is processed only for lawful, specified purposes essential to Platform operation, service delivery, safety, and legal compliance: providing platform services and account administration; providing AI-powered emotional support through Ira; facilitating peer support and professional services; processing payments and subscriptions; personalising your experience; service improvement, research, and analytics on anonymised or aggregated data; quality assurance and provider training; safety, security, and risk management; crisis response; legal and regulatory compliance (DPDP Act, IT Act); communications and customer support; and legitimate business operations. We do not use what you write to train an AI model, and we do not sell your data, to anybody, for any reason.
Ira is the proprietary AI-powered conversational companion developed and operated by Quietly. She offers reflective and supportive conversation, emotional check-ins, guided journaling assistance, wellness prompts, and psychoeducational information. Ira is intended to function solely as a digital wellness and support tool. She is not designed to provide healthcare services, medical treatment, psychiatric intervention, crisis management, or clinical diagnosis. Your interactions with Ira are generated through an automated AI system and are not reviewed by a human unless required for safety, legal, or quality-assurance purposes.
AI systems have real, inherent limitations. Ira's responses may occasionally be incomplete, inaccurate, or unsuitable for your specific circumstances; she may misunderstand context, emotional state, or cultural nuance; her responses are the product of algorithmic processing, not human clinical judgment; and she cannot independently verify facts, diagnoses, or medical history you share with her. Use your own judgement, and seek professional advice whenever it matters.
Ira is not a therapist, psychologist, psychiatrist, physician, licensed counsellor, crisis-intervention specialist, or emergency-response service, and she is not a substitute for professional mental health care. She does not diagnose any condition, prescribe or recommend medication, provide psychotherapy or psychiatric treatment, or create a therapist-client or doctor-patient relationship. Everything she offers is informational, educational, wellness, and self-reflection support only.
Do not rely on Ira for medical, psychiatric, or medication-related decisions, for legal or financial advice, or for any emergency, crisis, or self-harm situation. If you need professional care or emergency help, contact a qualified professional or the emergency services below immediately.
Ira runs a deterministic, keyword-based safety floor — not the AI model itself — that looks for signals of distress, self-harm, suicide risk, or disclosures of assault. This floor is a floor, not a ceiling: it can miss a real disclosure phrased differently, and it can occasionally fire on something else. It never asks the AI model to perform crisis intervention. Where it fires, the person is shown crisis resources immediately and, for a disclosure of sexual assault, is routed to a human channel rather than continuing with the model at all. Crisis and safety decisions are app logic, not something Ira herself decides.
Ira's conversation content is processed to generate replies, maintain the immediate conversation, monitor safety, and improve the service, subject to data-minimisation, access-control, and, where reasonably practicable, anonymisation or de-identification safeguards. You are responsible for exercising reasonable judgement in what you share with Ira, verifying anything important through a qualified professional, and using her responses responsibly. Your use of Ira is voluntary and at your own discretion.
Your conversation with Ira is not end-to-end encrypted, and it cannot be: Ira has to read what you write, in plaintext, to generate a reply, and so does the computer in the United States that helps her think (Section 14). What is true instead: the connection is encrypted in transit (TLS); nothing of the conversation is retained by that model provider once it has answered; and nothing lands on Quietly's own servers at all unless you separately turn on cloud backup, which is off by default. We would rather state this plainly than let anyone assume a stronger guarantee than what actually exists.
Quietly follows a consent-led data-sharing model. We do not sell, rent, trade, or disclose your mental-health-related information to third parties for commercial purposes, ever. Personal data is shared with a peer supporter, therapist, counsellor, or other practitioner only where you have given informed, specific consent, and only to the extent reasonably necessary to deliver the service you asked for — never more. You can review, modify, or withdraw a sharing permission at any time; withdrawal does not undo what was already lawfully shared, but it does stop anything further. The only exceptions are the legal, safety, and emergency circumstances described in Section 8.
Peer supporters ("buddies") are trained listeners offering empathetic, non-clinical support — not licensed mental health professionals unless expressly identified otherwise. They are not authorised to diagnose, prescribe, or provide psychiatric treatment, and no buddy relationship creates a doctor-patient or therapist-client relationship. A buddy receives only the information reasonably necessary to provide the support you asked for, and is bound by Quietly's confidentiality and conduct policies — though peer support is not subject to the same statutory confidentiality protections a licensed clinician's relationship carries. Where a conversation shows a credible risk of self-harm, suicide, abuse, or violence, Quietly may escalate to a human team member, subject to this policy and applicable law.
Therapists and medical/allied practitioners available through Quietly are independent professionals, not employees or agents of the Company. Quietly's role is limited to providing the technology that lets you discover, connect with, schedule, and communicate with a practitioner — the professional services themselves are that practitioner's sole responsibility, governed by their own qualifications, licensing, and ethical obligations. Information reasonably necessary for scheduling, service delivery, and continuity of care may be shared with your chosen practitioner; they may keep independent professional records subject to their own confidentiality and regulatory obligations. Quietly does not control, supervise, or guarantee a practitioner's clinical judgement, advice, or outcomes.
Quietly prioritises safety. We may disclose information without additional consent where reasonably necessary to prevent imminent harm, address a credible suicide or self-harm risk, protect someone from serious danger, comply with a court order, or fulfil a legal reporting obligation. Where legally possible, we will tell you before doing so.
If you are in danger right now: Tele MANAS — 14416 · iCall — 9152987821 · Vandrevala Foundation — 9999 666 555 · AASRA — 9820 466 726. These are free, private, and staffed by trained people. Quietly itself is not a crisis-response service and does not watch conversations in real time.
We process personal data under the DPDP Act, 2023, the IT Act, 2000, and applicable law — principally on the basis of your free, specific, informed, and unambiguous consent, given through a clear affirmative action (never a pre-ticked box), and in limited cases on other lawful bases such as compliance with a legal obligation, fraud prevention, or protecting someone's life or safety. We collect only what is reasonably necessary for the purpose disclosed to you, and we do not repurpose it without your fresh consent where the law requires one.
You may withdraw consent at any time through account settings or by writing to us; withdrawal does not undo processing already lawfully completed, and some services may stop working if the consent they depend on is withdrawn. Subject to the DPDP Act, you (as a "Data Principal") have the right to: access what personal data we hold and why; correct or update inaccurate data; request erasure once its purpose is fulfilled or consent is withdrawn; withdraw consent; nominate another person to exercise your rights if you die or become incapacitated; and raise a grievance about how your data is handled.
Grievance / Data Protection contact: Quietly Mental Health Private Limited, Unit 603-604, Tower B, Bhutani AlphaThum, Gautam Buddha Nagar, Uttar Pradesh 201305 — reachable at hello@quietly.in. A person reads it, and we will acknowledge and address a grievance within the time applicable law prescribes.
The website uses cookies and similar technologies to maintain sessions, remember preferences, secure the Platform, and understand aggregate usage. You can manage or disable non-essential cookies through your browser; doing so may affect some functionality. The native apps do not use third-party advertising trackers.
We may use aggregated, anonymised, or de-identified information for product development, service improvement, and mental-wellness research. This information is processed so that no individual user is reasonably identifiable from it.
We work with providers of cloud hosting (Google Firebase, region: Mumbai/asia-south1), payment processing (Razorpay), AI infrastructure (OpenAI as primary; Anthropic via OpenRouter for some conversations, chosen by how demanding the conversation is to hold well rather than by anything about who you are, always with data retention/training explicitly denied), speech-to-text (OpenAI Whisper), and communications (email/SMS/push). Each is contractually bound to reasonable confidentiality, security, and data-protection obligations, and may process personal data only for the purpose we authorise.
Ira's text conversation and voice transcription are processed by OpenAI in the United States. Some conversations — those where more is at stake, including any that trigger our safety floor — are instead routed to Anthropic via OpenRouter, chosen for how demanding the conversation is to hold well, not for anything about who is having it. Both are bound to terms that prohibit retention or use for training either way. You are asked for cross-border consent before this happens, and Ira stays quiet until you say yes; you can withdraw that consent at any time in Settings. Ira's spoken voice reply is synthesized either by an India-sovereign provider or, where configured, by the same US provider as the text path — whichever is active is disclosed honestly, not assumed. Nothing else about your identity (name, email, account) travels with a message to Ira. Where cross-border transfer occurs, we apply reasonable contractual and technical safeguards consistent with the DPDP Act.
We keep personal data only as long as reasonably necessary to provide the service, meet legal and regulatory obligations, resolve disputes, and enforce our rights. Once a retention period ends, data is deleted, anonymised, or securely archived.
No system connected to the internet can be promised unbreakable, by us or by anyone who tells you otherwise. What we can state, plainly and specifically, is what is actually built:
We are not represented as HIPAA-compliant. HIPAA is United States law governing US healthcare covered entities; Quietly is an Indian company processing Indian users' data under Indian law — the Digital Personal Data Protection Act 2023, the IT Act 2000's "reasonable security practices" standard (Section 43A), and, for professional services, the Mental Healthcare Act 2017's confidentiality obligations. We treat that standard as a floor to build above, not a ceiling.
Quietly is for people aged 18 and over. If you are younger than that, please do not create an account — the crisis helplines in Section 8 are open to everyone, at any age, with no account required.
You may request deletion of your account at any time through account settings or by writing to us. On a valid request, anything of yours on our servers is deleted within seven days, subject only to what the law, fraud prevention, or an active dispute genuinely requires us to keep, and even then only for as long as that requirement lasts.
If Quietly undergoes a merger, acquisition, restructuring, or asset transfer, user information may transfer as part of that transaction, subject to the protections in this policy continuing to apply.
We may update this policy periodically. A material change will be communicated inside the app, by email, or by another reasonable method before it takes effect.
Quietly Mental Health Private Limited
Unit 603-604, Tower B, Bhutani AlphaThum, Gautam Buddha Nagar, Uttar Pradesh 201305
Email: hello@quietly.in — a person reads it, and answers.
This Privacy Policy is governed by the laws of India, including applicable data-protection, information-technology, and healthcare-related regulation. The courts of Gautam Buddha Nagar, Uttar Pradesh have jurisdiction over any dispute.
In crisis right now? Tele MANAS: 14416 · iCall: 9152987821 · Vandrevala Foundation: 9999 666 555 · AASRA: 9820 466 726